A socially savvy individual always stands out in a field of equals. Social Graces the gift of a lifetime provides the necessary tools to succeed through life’s unexpected journey. Social Graces strives to build self-confidence, self- respect, and proper etiquette to handle any situation an individual may be thrust into.

1. Smart- Remember the old adage; Don’t judge a book by it’s cover?
   This still remains true. Too many times sales people make the mistake by judging a person's net worth based entirely by the attire they adorned. Big Mistake #1. While it remains true, first impressions are lasting representations, not all millionaires dress the part as the Millionaire on Gilligan's Island.
   In fact, a truly successful noble man, in spite of his titles or riches is truly humble, decent and respectful to all man kind.
   
2. Savvy- Tact and Tricks of the Trade.
   a.) Smile: a smile breaks down the barriers of fear and creates a warm, safe, friendly place to shop.
   b.) Body language- Did you know that your body language speaks volumes?
   You have 15 seconds to set the customers mood. Make it good! Eye contact, warm greeting, proper posture can make or break a deal.
   c.) Key- if by chance you notice something undesirable please do not draw attention to or worse yet snicker among your colleagues. Have enough tact to keep the focus of the conversation eye-to-eye. It is considered extremely uncouth to snicker like a child at an individual's default. Remember, next time that could be you.
   
3. Service — Yes, the customer is in fact always right if you want to build a dynasty!
   Think how you would like to be treated as a customer. Go beyond the call of duty. If it takes scraping a customer's windshield to remove the excess snow, have a scraper ready! If there was a mistake made on a copy, give the copies to the customer and reprint them correctly. It makes no rational sense to throw them away. Your customer walks away happy, will return satisfied and will refer you to his friends and family. It’s not rocket science.
   
4. Skill — Know your strong qualities and do more of it.
   Read your customers body language. Learn what works and stick to it.
   Whether it is your confidence, a warm inviting feel in your department, the way you put yourself together, your follow up calls, thank you cards what ever your MO is, if it works do more of it.
   And don’t be afraid to watch and learn from your colleagues.
   
5. Sales — With the combined effort of civility, smiles, body language, knowing your positive attributes, going beyond the call of duty to please your customer, respect and your closing greeting — you shall be on the road to making MORE money!!!
   

PDF of TOPICS AVAILABLE LIST

PRICING:

Speaking Engagements: Based on hourly basis

• $175 per hour- up to 10 participants
• $220 -anticipated attendance of 11-30
• $275 -anticipated attendance of 31-50
• $300 -anticipated attendance of 51-150
• All others require individual quotes, please call to inquire
• Travel expenses if out of Topeka
• Not for profit discounts available

Professional Development Workshops:

• $55 per participant- 45 min. lunch Power Hour.

Location: Shawnee Country Club, (lunch included)

• Please contact us for all other workshops

Professional Development Seminars:

• $145 per person- minimum of 10 participants
• Minimum eight hour session
• $25-$100 Material fee per person, depending on topic covered
• $175 prep fee for every hour scheduled
• All travel expenses including travel time

Corporate Social Responsibility Training:

• $145 per person- minimum of 10 participants
• Minimum eight hour session
• $25-$100 Material fee per person, depending on topic covered
• $175 prep fee for every hour scheduled
• All travel expenses including travel time

Individually Priced, please call for details.

POWER TOOLS

Jolene M. Savage contributes her expertise to the collection. The book is available now! Contact Social Graces for more purchase information. Available directly to you by pay pal.

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